Terms and conditions

How to order

You can order online securely through PAYPAL.
Or you can order by post: Ask for an orderform to be sent to you and then you can return it along with a cheque.


Alice Palace accepts payment through PAYPAL

Sterling only.


We aim to dispatch your order as soon as possible, but please allow up to 7 working days for delivery from placing your order, especially for personalised items.


The standard delivery charge is £2.50 for all orders to mainland UK or FREE if you spend over £4.50 (UK mainland only)

Customer care

If you require further information about our products or advice about your order please telephone +44 (0)1386 244703 (if there is no reply please leave your name and phone number so we can call you back) or email us.


We will exchange or refund any items you are not happy with provided they are returned in their original condition within 7 days of receipt, (please ask for proof of postage from the post office for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit). Delivery charge and returned postage will only be refunded if the item is faulty. If an item you have received is damaged please inform us within 24 hrs of delivery to arrange for a replacement to be sent. Our personalised, personal or specially-commissioned goods are exempt from the standard returns policy and are non-returnable unless faulty.